Frequently Asked Questions

Welcome to the Jackieskid FAQ page! We’ve compiled answers to the most common questions about our products, orders, shipping, returns, and payments. If you can’t find what you’re looking for here, feel free to contact our friendly customer service team.

📧 info@jackieskid.com
📞 +61 404 762 290
Hours: Monday – Friday, 09:00 – 17:00 (GMT)

1. Orders & Account

Q: How do I place an order on Jackieskid?
A: Simply browse our website, select the toys you’d like to purchase, add them to your cart, and proceed to checkout. Fill in your shipping and payment details, then confirm your order. You will receive an email confirmation once your order is successfully placed.

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. Creating an account allows you to track orders, save addresses, and receive special offers, but it is not required.

Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, usually within 1–4 business days. If you need to make changes or cancel, contact us immediately at info@jackieskid.com. We will do our best to assist, but we cannot guarantee changes once the order has been shipped.

2. Shipping & Delivery

Q: How long will it take for my order to arrive?
A: Orders are processed within 1–4 business days. Delivery depends on your location:

  • Metro areas: 5–11 business days

  • Regional/rural areas: 6–15 business days

Q: Do you offer free shipping?
A: Yes! All orders are shipped free of charge anywhere in Australia. No hidden fees or handling costs.

Q: How can I track my order?
A: After your order ships, you’ll receive a tracking number by email. You can use this to monitor your shipment. Tracking updates may take 24–48 hours to appear.

Q: What happens if my package is lost or damaged during shipping?
A: Contact us immediately with photos and details. We will replace damaged items or resend lost packages at no additional cost.

Q: Do you ship internationally?
A: Currently, Jackieskid ships only within Australia. We hope to expand internationally in the future.

3. Returns & Refunds

Q: What is your return policy?
A: We offer 30-day free returns on most items. Products must be unused, in original packaging, and include all accessories. Return shipping is completely free.

Q: How do I return an item?
A: Contact our customer service team at info@jackieskid.com to request a return. We’ll provide a return authorization and instructions for sending items to:
📍 60 Kokoda Dr, Sunbury VIC 3429, Australia

Q: When will I get my refund?
A: Refunds are issued to your original payment method within 5–7 business days after we receive the returned item. Bank processing may take longer.

Q: Can I exchange an item?
A: Yes! Exchanges are available depending on stock availability. Contact us to arrange an exchange.

Q: What if I receive a defective or damaged item?
A: Contact us immediately with photos. We will replace it free of charge or issue a full refund.

4. Payments & Security

Q: What payment methods do you accept?
A: We accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Shopify Payments

Q: Is it safe to enter my payment information?
A: Absolutely. All payments are processed via secure, encrypted gateways. We never store your full credit/debit card details.

Q: Can I pay in a currency other than AUD?
A: All prices are in Australian Dollars (AUD). International card payments may be converted by your bank.

Q: What should I do if my payment fails?
A: Check that your payment details are correct and your bank allows online payments. Contact us if issues persist.

5. Products & Safety

Q: Are the toys safe for children?
A: Yes. All toys are carefully selected to meet safety standards and are suitable for children according to age recommendations on each product.

Q: How do I know what age is suitable for a toy?
A: Each product page clearly states the recommended age. Always follow age guidance to ensure safety.

Q: Do your toys contain small parts?
A: Some toys may contain small parts. Age recommendations and warnings are clearly indicated on each product.

Q: Can I request a specific toy if it’s out of stock?
A: Yes! Contact us at info@jackieskid.com, and we will let you know when it becomes available.

6. Contacting Customer Service

If you have any other questions or concerns, our friendly support team is ready to assist:

📧 info@jackieskid.com
📞 +61 404 762 290
Hours: Monday – Friday, 09:00 – 17:00 (GMT)

We strive for fast, helpful, and friendly responses to make your shopping experience seamless.